Mini-course: Customer centric innovation in service organizations.

Author: Jelle Siaens
Level: Advanced
Study time: 31 min.

Write your awesome label here.

Course overview

Mini-course about transformational leadership in the 21st century for service organizations to become more adaptive, purposeful and customer driven.

Video time: 31 minutes
Homework: +/- 10 minutes

What's included?

3 videos
1 survey
3 home work sessions

Become a change agent

You will learn how a customer centric approach in service organizations is essential for a fundamental change in the effectiveness of service delivery, reducing costs, enhancing morale, customer satisfaction and revenue.

Personal brand

You will also learn how to put the ideas presented to you into action and build your own personal brand through customer centricity.

Jelle Siaens

Writer, freelance trainer, lead auditor ISO9001

ABOUT JELLE

Jelle Siaens is a passionate auditor of management systems since 2002. He has a Master Degree in Plant Physiology and Environmental Sciences and holds an ISO9001 and ISO14001 auditor qualification. Jelle has been auditing GMP Feed, ISO9001 and ISO14001 in service organizations for over 20 years in Belgium, the Netherlands, France and US. Jelle is the author of “Hoe ISO9001:2015 wél werkt” and founder of the Quality Transformers Community. Jelle enjoys auditing, teaching and coaching quality professionals of all ages. He looks forward to sharing his love of discovering the ‘What’ and ‘Why’ of current performance in service organizations with all students to develop their quality transformation abilities.

Who we are

We love to be in nature.

Preferably at high altitude in the mountains.

High mountains inspire us.

Every mountain adventure forces us to push our physical and mental limits.

Every mountain adventure deepens our self-knowledge and helps us transform as humans.

We want to integrate the power of these transformational experiences into the corporate world by helping you depart on an expedition in your own organization so you can transform it.

Hence our name: Quality Transformers.

We inspire leaders and quality professionals to change their way of thinking about quality management by looking from a customers’ perspective to the way the work works in order to achieve improvements beyond imagination in the quality level of service delivery so the customer satisfaction and revenue increases.

We are committed to creating and continuously improving effective learning methods to diverse communities on online Quality Management educational needs.