From Insight to Impact - transform your organization with the RES method!
Are you ready to transform your service organization?
In many service organizations, quality is still equated with compliance: managers define the protocols, and employees are expected to follow them. But real life doesn’t always fit the script. When the situation demands more than the protocol provides, employees must rely on their judgment.
In many service organizations, quality is still equated with compliance: managers define the protocols, and employees are expected to follow them. But real life doesn’t always fit the script. When the situation demands more than the protocol provides, employees must rely on their judgment.
Our services are for leaders in small to medium-sized organizations who recognize that control alone no longer delivers the outcomes they seek. They are ready to move beyond rule-based management toward a culture of trust, responsibility, and critical thinking.
We help forward-thinking managers develop the conditions in which employees are not just trained to follow rules — but empowered to think, decide, and contribute to lasting improvement.
The RES-method is ideal for companies open to innovation and willing to take a critical look at their own processes in order to transform their services and create unforgettable customer experiences, just by asking 7 simple questions.
The RES method brings insight, innovation and stability. Stop fighting symptoms and discover how to make real impact - through reflection, experimentation and sustainable improvement.
The RES-method is ideal for companies open to innovation and willing to take a critical look at their own processes in order to transform their services and create unforgettable customer experiences, just by asking 7 simple questions.
The RES method brings insight, innovation and stability. Stop fighting symptoms and discover how to make real impact - through reflection, experimentation and sustainable improvement.
Let’s climb to new heights together!
Start by watching our free case-study (Flemish spoken)!
Step into the Future and Revolutionize
Your Service Organization.
What you can achieve
Take the first step towards sustainable change!
Experience the power of reflective practices to revolutionize your services!
We help you develop a people- and customer-oriented service organization and become a better leader!
We work for managers who:
- are willing to learn and question their own assumptions,
- feel that their organization is stuck, but do not know how to do things differently,
- are not looking for quick fixes, but for sustainable change.
We do not work for organizations that are only looking for confirmation or for whom critical questions are perceived as ‘disturbing’.
Discover how 7 crucial questions provide valuable insights to transform your services and to create unforgettable customer experiences!
Become an innovative, adaptive, collaborative, energized and customer-driven organization!
Our approach starts where traditional consultancy stops: on the work floor. The RES method connects what managers want with what employees really need.
We help you combine pioneering insights from the Toyota Production System in service organizations, complexity thinking (Cynefin framework), and the power of small-scale experimentation to transform your organization step by step.
We help you develop a people- and customer-oriented service organization and become a better leader!
We work for managers who:
- are willing to learn and question their own assumptions,
- feel that their organization is stuck, but do not know how to do things differently,
- are not looking for quick fixes, but for sustainable change.
We do not work for organizations that are only looking for confirmation or for whom critical questions are perceived as ‘disturbing’.
Our courses
Globally oriented
Our training is in Flemish but will be offered in English soon. Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
Learn to use all the related tools, walk into an organization and be a real rock star from day one. The skills you need to become a real internal change agent. Thrive as a quality improvement specialist!
For your career
The intrinsic motivation of today's employee is stimulated by meaningful work, autonomy and mastery, something a service organization should provide.
How can executives best meet that sigh of relief from its employees?
By applying the RES method!
What are the advantages of the RES-method?
How can executives best meet that sigh of relief from its employees?
By applying the RES method!
What are the advantages of the RES-method?
- Insight: Understand the root causes of problems in your organization by learning to look outside-in - from a customer perspective.
- Innovation: Test new ideas with multidisciplinary teams and concrete cases.
- Impact: Build an organization that is agile, efficient and future-proof.
Do you want a leadership approach that really works? Find out how the RES method can transform your organization.
Do you want a leadership approach that really works? Find out how the RES method can transform your organization.
With the RES method you give employees and teams the tools to take responsibility, work smarter and achieve better results for customers - with fewer resources and more impact.
We guide organizations in exposing systemic errors, restoring trust and getting human energy flowing again. Our approach starts from the customer demand, and leads to meaningful work processes that give employees meaning again.
Our courses are suited for all leaders who are willing to question their way of thinking by being open to unlearn and learn again.
For more information: info@siaensconsulting.com.
Become a member. Join our community.
Join us now, and ensure a better future for your customers, for your operational staff and for your organization as a whole. Unlock the value of Transformational Leadership in service organizations!
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